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Store Manager in Houston, TX at Star Furniture

Date Posted: 2/28/2019

Job Snapshot

Job Description

Store Manager is responsible for fostering and maintaining an inclusive and collaborative work environment that drives business results, provides a great guest experience, and maintains a highly engaged team of store associates.   

Reports To: Regional Manager  

Essential Functions

Achieves store monthly sales goals and KPI’s.

•         Analyzes results, identifies opportunities, and makes decisions in collaboration with the management team to drive sales and successful initiatives for the store.

•         Empowers the store management team to effectively lead the day‐to‐day operations of the store including guest experience, associate engagement, merchandising and operational excellence. 

•         Drives the implementation of product placement, and all marketing and promotional strategies.

•         Fosters a healthy and productive environment where employees can maximize their potential.

•         Knows the competition and market trends to positively impact business

•         Promptly resolves any customer issues in the store.

•         Supports the Sales Managers in overseeing the sales floor by following MOD guidelines

•         Prepares and leads daily store meetings to set the sales team up for success.

•         Ensures the store schedule follows Star’s Scheduling Guidelines.

•         Works at least 45 hours per week or as the business requires.

•         Responsible for the implementation and execution of all store initiatives.

•         Maintains professional appearance and follows company’s dress code

•         Adheres to all Star Policies and Procedures.


•         Actively recruits for all store positions

•         Approves the hiring of all Sales Associates by conducting required interviews

•         Ensures store meets company’s Retention Rate.  

•         Follows hiring process by ensuring all candidates are properly interviewed.

•         Ensures new hires attend New Hire Training and are properly onboarded.

•         Hires the most qualified candidate for the store.


•         Trains and develops all direct reports.

•         Monitors the progression and completion of all New Hire’s 9-Day Training Program

•         Responsible for the Succession Planning of the team.

•         Ensures all Sales Associates follow Star’s Selling Process

•         Attends monthly store manager meetings and trainings.

•         Conducts high energy and motivating daily, weekly, and monthly coaching with all associates.

•         Conducts weekly/monthly one on one meeting with each manager.

•         Conducts MBWAs, Managing by Walking Around, and provides training routinely while acting as MOD, Manager on Duty.

•         Provides additional training to underperformers.

•         Responsible for his/her own personal development.


•         Holds team accountable to all Star standards of performance.

•         Addresses any performance issues following Star’s Disciplinary Process.

•         Addresses any company policy violations in a timely manner.


•         Oversees the execution of any merchandising initiative (floor moves, new product placement, etc.)

•         Maintains the integrity of the showroom.

•         Performs AM walk-throughs before opening the store to ensure store is Grand Opening Ready.

•         Performs PM walk-throughs at the end of the night to ensure store is left Grand Opening Ready.

•         Establishes and manages associates assigned areas of responsibility or zones.  

Job Requirements


•         Preferably 5 years’ experience in retail management with a track record of meeting sales goals and developing teams.

•         Experience leading big teams.

•         College degree highly preferred; equivalent experience will be considered

•         Ability to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts

•         Excellent written and verbal communication.


•         Technical Aptitude

•         Inspiring & Driven

•         Strategic Thinker

•         Excellent Communication

•         Consultative

•         Problem Solver

•         Service Oriented

Supervisory Responsibility: Supervises store management and all store associates.

Work Environment:

This position operates in a retail showroom environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, tablets and other office equipment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee frequently is required to stand, walk, use hands and fingers, handle or feel, and reach with hands and arms. The employee may stand and/or walk up to 6-7 hours in an 8-hour work day.

Position Type / Expected Hours of Work:

This is position and hours of work would routinely be 45 hours per week as a part of standard retail schedule to include evenings, weekends, and holidays.  Given the nature of the position, there may be occasions that extra hours and travel may be required.

Compensation & Benefits:

•         Competitive commission plan

•         Health, Dental, Vision insurance coverage

•         Generous Employee Discount