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Customer Service Rep - West Houston in Houston, TX at Star Furniture

Date Posted: 5/31/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Houston, TX
  • Job Type:
    Retail
  • Experience:
    Not Specified
  • Date Posted:
    5/31/2018

Job Description



CUSTOMER SERVICE REPRESENTATIVE
  • The basic purpose of the job is: Service the customers in a cheerful manner on the phone, or in person, and determine a resolution for their problem.

 
The essential functions of the job are:

  •  Answer the phone in a business friendly manner, and follow through in resolving problems for customers, store associates, technicians and delivery drivers’
  • Follow up on e-mails, and voice mails at least once every 30 minutes
  • Working knowledge of Star’s warranty and add-on warranty procedures
  • Cross train and/or provide coverage in other depts. as needed up to and including schedule changes

  • Knowledge, skills and equipment required:
  • Reading, writing and communication skills in English - Bilingual Spanish a plus.
  • Flexibility in covering other office functions as needed
  • Working knowledge of Star warehouse system and operations
  • Ability to deal with customers in a calm and patient manner
  • Equipment: Computer, telephone, fax, copier, scanner and pen
  • Ability to type a minimum of 30 words per minute


  • Work in a high volume environment 
  • Able to work with Excel, Word, and type a minimum of 40 wpm 
  • Have a knowledge of the Houston metro area 
  • This position will route deliveries to the Houston, Austin, and San Antonio markets 
  • Abilities to work a varied schedule to include evenings and weekends as necessary 
  • Have some data entry experience and strong organizational skills.


This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

We offer great benefits including, health, dental and vision insurance, life insurance, paid vacation within your first year of employment, 401(k), generous employee discount,  and more!


Apply online, fax 281-579-5909, or IN PERSON (preferred method) at the Human Resource office between 9:00 a.m. - 4:00 p.m.  at 16666 Barker Springs Rd., Houston, Texas 77084.  NO AGENCIES PLEASE.


Job Requirements

  • Knowledge, skills and equipment required:
  • Reading, writing and communication skills in English - Bilingual Spanish a plus.
  • Flexibility in covering other office functions as needed
  • Working knowledge of Star warehouse system and operations
  • Ability to deal with customers in a calm and patient manner
  • Equipment: Computer, telephone, fax, copier, scanner and pen
  • Ability to type a minimum of 30 words per minute


  • Work in a high volume environment 
  • Able to work with Excel, Word, and type a minimum of 40 wpm 
  • Have a knowledge of the Houston metro area 
  • This position will route deliveries to the Houston, Austin, and San Antonio markets 
  • Abilities to work a varied schedule to include evenings and weekends as necessary 
  • Have some data entry experience and strong organizational skills.


Apply online, fax 281-579-5909, or IN PERSON (preferred method) at the Human Resource office between 9:00 a.m. - 4:00 p.m.  at 16666 Barker Springs Rd., Houston, Texas 77084.  NO AGENCIES PLEASE.